Organisation & AI · AI Readiness Assessment

The agent makes a decision. Who carries it?

I build the position that is missing on the org chart. The entry point is the AI Readiness Assessment.

The entry product

AI Readiness Assessment

Where does your company stand before the first agent enters a core process? The assessment measures seven dimensions, each on its own: Organization, Data, Technology, Processes, Know-how, Governance and Culture. The backbone is the organization, because that is where it is decided whether someone owns the decision.

Backbone: Organisational Readiness in four stages

The four questions, per core process. Is the decision named. Is there a role that owns the process as a whole. Does its effect show in the reporting. Are limit and escalation machine-readable. A company can be far along on data, technology and governance and at zero on organization. That is the normal case, not an outlier.

Six more dimensions, each with its own finding

Data: availability, quality, access. Technology: systems, interfaces, traceability. Processes: core processes, standardization, automation. Know-how: knowledge, training, AI literacy under Art. 4. Governance: rules, oversight, reporting path, plus AI inventory and pre-sorting by risk class as the basis for the legal review. Culture: openness, change, tolerance for error.

What you get

  • Organisational Readiness per core process, stage 0 to 4, with reasoning
  • The decisions an agent could make, and the owner for each decision, by name
  • Finding per dimension with traffic light: data, technology, processes, know-how, governance, culture, including AI inventory and pre-sorting by risk class
  • Prioritised plan for 30, 90 and 365 days, documented with reasons, usable internally

Typically 3 to 5 weeks, depending on the number of core processes.

After the assessment

Four modules. Each answers one of the four questions.

The assessment says where you stand. The modules build the position that is missing. Each is bookable on its own, the order follows the questions.

01

Owner and KPIs

Who carries the damage today, and do their KPIs reflect the decision?

There is no new organisational form for agents. There are known forms that create result responsibility across department boundaries, and each has its price. For companies between €20 and 200 million revenue, a process owner with their own P&L is usually the most viable solution. I choose the model with you and build the KPIs for it, on contribution margin, delivery reliability and capital tied up.

→ A named person whose KPIs reflect the total

02

Limits in numbers

How does the agent recognise its limit, and what happens then?

Approval limits, escalation path and deviation detection are captured so a machine can read them. A permissions concept governs what the agent may do. It does not govern who carries the consequence if the limit was set wrong. Both belong together. IT gets its clear part in this: traceable, able to be switched off, logged.

→ Limits that exist for the agent, because they are stated in numbers

03

Realigning the roles of management

What is left for management when machines decide the exceptions?

What cannot be delegated: setting limits, detecting deviations, carrying the financial damage. I work out the tasks with CEO, COO and CIO by responsibility instead of by department. Resources follow responsibility. Whoever carries the damage gets the budget for the limit.

→ Roles that fit the new decision landscape

04

Prepare the organisation for the EU AI Act

Is data and compliance ready?

The obligations under the EU AI Act are a tool. Based on the assessment, I build the organisation for them: an AI policy on one to two pages (organisational part), an AI literacy training concept under Art. 4 with records, a requirements catalogue for contracts with AI vendors, a reporting process for serious incidents, documentation of human oversight. The legal review and the contract texts are handled by your legal department or by a law firm I work with.

→ An organisation able to implement the obligations of the regulation, without you reading 100 pages of legal text

I am not a lawyer and do not provide legal services. Legal assessments and contract drafts are prepared by licensed lawyers.

AI Readiness Check

How ready is your company for its first agent?

Sixteen questions, about five minutes, seven dimensions, the same as in the assessment. At the end you see where your company stands today and where it is most open.

Dimension 1 of 7

Organization

Leadership, ownership, decision rights

1. Think of your next AI project: can you say in one sentence which decision the agent is meant to make?
2. What has changed in your organizational structure since AI started preparing or making decisions?
3. Would your monthly reporting show it if an AI started making better decisions across departments tomorrow?
4. Are the agent's limits written so a machine can read them, and is it defined who decides when it hits one?

Dimension 2 of 7

Data

Availability, quality, access

5. For your core figures (inventory, orders, customers), is there exactly one source everyone relies on, or does each department have its own?
6. Is your data complete and maintained, or are gaps, duplicates and outdated entries part of daily life?

Dimension 3 of 7

Technology

Systems, interfaces, traceability

7. Do your core systems (ERP, CRM, BI) exchange data automatically, or do exports run by hand?
8. If an AI tool delivers a wrong output, can you trace what it did, and can you switch it off selectively?

Dimension 4 of 7

Processes

Core processes, standardization, automation

9. Are your core processes documented well enough that a new employee could run them from the documentation?
10. Do you know which recurring, rule-based tasks you would automate first?

Dimension 5 of 7

Know-how

Knowledge, training, AI literacy under Art. 4

11. Do your managers know what AI can and cannot do in their area?
12. Is there AI training, and is it documented who attended?

Dimension 6 of 7

Governance

Rules, oversight, reporting path

13. Is there a rule for what AI tools may do at your company, for example which data may go in and who approves a new tool?
14. If an AI tool makes a mistake, is there a fixed path to report and review it?

Dimension 7 of 7

Culture

Openness, change, tolerance for error

15. Where did the last major change in your workflows come from?
16. How do your managers react when workflows are supposed to change?

Your profile

0 / 16 questions answered

Answer all questions for your profile.

A first orientation, not an assessment. The check shows a profile, not a grade. How deep each dimension really holds is what the assessment clarifies.

When the topic comes up

The pilot works, the return does not show up.

Technically, the agent works. Every department set its own limit, and set it tight, because it alone answers for mistakes. So the agent may only do what the tightest of the five limits allows. That is how the result gap everyone complains about is created.

IT is supposed to be responsible, and cannot be.

Whoever does not carry the financial damage cannot be responsible for the limit. IT has a different job, and it is important enough: the agent must be traceable, able to be switched off, and logged.

The agent should join the org chart, like an employee.

Sounds clean. An experiment by Wiles and colleagues (Boston University and BCG, 2026) shows what happens: among managers in organisations that already list AI agents on their org chart, the share of errors detected falls by around 17 percent when the same work comes from an "AI employee" instead of a tool. They also feel less responsible. The organisation becomes less certain and slower at the same time.

First conversation

Which decision should the agent make in your company?

Write to me about what is on your mind at the moment. I reply personally, and in the conversation we then work out where I can be of help.

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